Measuring what matters most about your workplace: Rob Blair, TravelPerk

What do you measure to determine how your workplace is performing? And how do you use those insights to create better spaces?

Rob Blair of TravelPerk talks about the metrics to measure in the workplace

Employee personas guide office design

TravelPerk’s employee personas identify the different ways people work and use the office. “We invested in [personas] from the top down. Everyone's been involved in this process, and I think that's the only way you get a true reflection of what your business really is about and what your business needs in order to produce its best,” says Rob.

After reviewing employee input, they created seven main personas. “We broke [each persona] down into the types of spaces and environments they need to produce their work and to collaborate, or not, with their team members,” he says.

The next step in Rob’s workplace design process is to concentrate that information into a floor plan blueprint and hand it over to TravelPerk’s construction team. The end result is a functional, diverse office space that employees helped create. It’s workplace design for the people, by the people, and it leads to increased productivity and better employee experiences.

Diversity and inclusion

There has been a much-needed push for companies to be conscious of diversity and inclusion in the hiring process. Traditionally, office design has favored the able-bodied and neurotypical. As the workforce becomes more diverse, the workplace has to adapt to support it.

“I don't think there's any silver bullet to driving inclusivity in the workplace,” Rob says. “I think everyone can be doing better, let's put it that way. I think we can all do our best to drive equal representation…and we do that by listening to our people, giving everyone a seat at the table, and giving [everyone] a chance to express their views with an open mindset.”

Inclusive office design requires questioning the status quo. Do your meeting rooms provide an equitable experience for employees who can’t be in the office? Are there quiet areas where employees with ADHD or difficulty concentrating can do their work?

“It's fundamental to be able to deliver a workplace experience for everyone,” Rob says. Let employee feedback and utilization data provide the answers to these questions.

Tags:

Table of Contents

Key Takeaways

Identifying employee personas can help your team understand the different ways people work and use the office.
The next step in the workplace design process is to concentrate that information on personas into a floor plan blueprint and hand it over to construction team.
As the workforce becomes more diverse, the workplace has to adapt to support it.
DisruptCRE founder shares how corporate real estate is changing

DisruptCRE founder shares how corporate real estate is changing

Companies are moving employees from underutilized offices into "space as a service” options with utilization data.

Watch now

Most recent

6 ways to measure space—and how to choose what works for you

6 ways to measure space—and how to choose what works for you

Stop guessing, start optimizing. Learn what’s the right people counter for your space and make every square foot count.

White Lotus knows: The real talk happens when it’s just two

White Lotus knows: The real talk happens when it’s just two

Data shows 2-person meetings last longer than 3+. Learn why fewer people = deeper convos—just like the bougie chaos show.

More space, less waste: 6 ways occupancy sensors change the game

More space, less waste: 6 ways occupancy sensors change the game

People counting tech is helping companies reduce real estate expenses and improve employee experiences. Learn how to make your spaces work smarter—not harder.

Was Lumon right? People focus more at 'Severance'-style desks

Was Lumon right? People focus more at 'Severance'-style desks

MDR’s desks aren't pure fiction. Learn how research shows flywheel layouts boost employee focus by 17%.

Explore other Density Products

Atlas

A visual insights dashboard that tells you how your space is performing.

Learn more

Atlas for Workplace

Insights for the workplace that help you cut costs and deliver better spaces.

Learn more

Live Wayfinding

A real-time map of available spaces, built for employees.

Learn more

Density Advisory

Your partner in turning complex workplace data into actionable strategy.

Learn more